Resort teams managing daily operations

01 / 13 DAILY RESORT OPERATIONS

One connected resort operation.

Pre
Arrival

Itinerary
Planning

Pre Routed
Messaging

Workflow Replacement

Pre-arrival communication: back-and-forth emails, manually shared itineraries and individually sent guest messages become one coordinated pre-arrival workflow, with itinerary updates and scheduled messages delivered through the app.

In-App &
WhatsApp

100+ Language Translations

Centralised
Dashboard

Workflow Replacement

Guest messaging: personal WhatsApp numbers, scattered chats and departmental handoffs become one central guest communication history.

Native & Web App

Multi lingual

Resort branded

Workflow Replacement

Digital Compendium: Printed flyers, in room compendium, missing / wrong information is replaced with an easy to access multi lingual digital compendium

Digital Check In

Registration Card

PMS Integration

Workflow Replacement

Check-in: paper registration cards, manual data entry and separate guest forms become one digital pre-arrival/check-in workflow.

Dietary preferences

Meal plan

Destination dining

Workflow Replacement

F&B Reservations: phone calls, WhatsApp requests and stand alone, often manual booking coordination becomes a centralised booking workflow.

Spa bookings

Resource planning

Real time feedback

Workflow Replacement

Spa bookings: phone calls, paper diaries and separate therapist and treatment-room schedules become one centralised booking and resource-planning workflow.

All Resort
Experiences

Real Time
Availability

Cut Off
Times

Workflow Replacement

Activity bookings: phone calls, WhatsApp messages, guests waiting for responses, manual bookings and scattered data become one centralised booking workflow.

Itinerary planning: manually emailing confirmations and updates for third-party experiences is replaced by an itinerary with real-time updates visible to guests in the app.

In Stay
Surveys

Activity
Feedback

Guest
Feedback

Workflow Replacement

Guest feedback: waiting for post-departure surveys or negative reviews is replaced by real-time, actionable feedback, giving teams the chance to resolve concerns during the stay and earn better end-of-stay reviews.

Centralised
Logging

Escalation
System

Detailed
Reporting

Workflow Replacement

Maintenance management: WhatsApp messages and phone calls are replaced by one organised system for logging, assigning and tracking issues, with an escalation system and detailed reporting to make maintenance easier to manage.

Centralised
Logging

Escalation
System

Detailed
Reporting

Workflow Replacement

Maintenance management: WhatsApp messages and phone calls are replaced by one organised system for logging, assigning and tracking issues, with an escalation system and detailed reporting to make maintenance easier to manage.

Complaints
logged

Profile
logging

Resolution
reporting

Workflow Replacement

Complaint management: Excel sheets and complaint logs disconnected from guest profiles become one centralised record linked to each guest, with clear resolution reporting and visibility of what is still outstanding.

Departure
letters

Paperless
workflow

Real time
updates

Workflow Replacement

Departure management: manually creating, printing and delivering departure letters is replaced by an automated, paperless workflow that keeps guests updated in real time, saving staff hours and removing printing costs.

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