Eleanor awarded HTR Level II Global Support Certification

Hotel Tech Report’s Level II Global Customer Support Certification (GCSC) has been awarded to  Eleanor, an innovative hospitality concierge & guest experience management software. achievement. This renowned certification is in recognition of Eleanor’s commitment to enhancing the customer experience through focused tools, methods, and procedures and we are proud to be sharing this accolade.


The Hotel Tech Report’s GCSC program diligently evaluates software developers based on critical customer service standards. Eleanor’s success in completing the assessment attests to its dedication to providing excellent service to its clients along the four essential GCSC pillars of coaching, client validation, reactive assistance, and proactive support.


Darren Caple, CEO of Eleanor, expressed his enthusiasm, stating, “Our commitment to providing exceptional customer support continues. In an industry with significant strains on the operations of resorts, and a high employee turnover, our ability to consistently assist our clients is vital for their success and ours.”


Eleanor’s achievement of the GCSC certification highlights its commitment to providing exceptional service to clients, guaranteeing the utmost satisfaction and profitability for its esteemed clients.