Elevating Service and Revenue with Paperless Transformation

Client & Location
Domina Coral Bay in Sharm El Sheikh, Egypt
# of Rooms
2,000 Hotel Rooms, Private Apartments, and Villas

RESULTS

$1 million extra incremental revenue per annum
4,500+ monthly guest check-ins via the resort’s mobile app
4,000+ monthly F&B, Spa, Excursions, Water Sports, and Diving bookings
Less errors after removing the paper voucher-based reservation system

Domina Coral Bay Resort, located in beautiful Sharm El Sheikh, Egypt, is a captivating Red Sea getaway spanning one million square meters. Nestled by a coral reef, it provides stunning views of Tiran Island, close to Sharm El Sheikh airport and Naama Bay. The resort offers eight unique room categories, each with its own charm, accommodating up to 4,500 guests.

PROBLEM

Domina Coral Bay faced two primary challenges:

Limited Guest Awareness: The resort needed to make sure that guests were well-informed about the resort and its amenities.

Outdated Operations: Daily resort operations relied on an obsolete paper-based voucher booking system, causing inefficiencies and potential errors. Paper-based processes are not only inefficient and time-consuming but also prone to errors, all while negatively impacting the environment.

SOLUTION

With nearly 2,000 rooms, transitioning from a paper voucher-based system to a digital one carries substantial significance. The introduction of the multi-language Domina Coral Bay branded mobile application has transformed how the resort communicates its products and services to guests, resulting in a surge in activity bookings and a significant revenue boost. During their research process, Michael Wieser evaluated Eleanor’s product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Eleanor was the best-fit solution.

RESULT

Eleanor is seamlessly integrated across all resort departments, playing a vital role in daily operations. Monthly, it facilitates:

$1 million extra incremental revenue per annum
Over 4,500 guest check-ins via the resort’s mobile app.
Managing 4,000+ monthly bookings for F&B, Spa, Excursions, Water Sports, and Diving through Eleanor HQ, replacing paper vouchers.
Markedly reducing errors and guest complaints about bills following the removal of the paper voucher reservation system.

“As one of the largest resorts in Sharm El Sheikh, we faced an uphill challenge in making sure that our guests were aware of our product and offering. The Domina Coral Bay guest mobile application goes a long way to help ensure we are communicating with our guests effectively. Eleanor and its team have helped streamline our daily operations with substantial efficiency gains across all the departments of the resort. The time savings we have seen are more significant than we imagined, and we have a much more effective system in place for managing our guest bookings for our activities and services. Our capture of guest data has improved both in terms of quantity, but more importantly quality as a result of the contactless check-in module.”
says the Managing Director.