Eleanor is seamlessly integrated across all resort departments, playing a vital role in daily operations. Monthly, it facilitates:
- $1 million extra incremental revenue per annum
- Over 4,500 guest check-ins via the resort’s mobile app.
- Managing 4,000+ monthly bookings for F&B, Spa, Excursions, Water Sports, and Diving through Eleanor HQ, replacing paper vouchers.
- Markedly reducing errors and guest complaints about bills following the removal of the paper voucher reservation system.
“As one of the largest resorts in Sharm El Sheikh, we faced an uphill challenge in making sure that our guests were aware of our product and offering. The Domina Coral Bay guest mobile application goes a long way to help ensure we are communicating with our guests effectively. Eleanor and its team have helped streamline our daily operations with substantial efficiency gains across all the departments of the resort. The time savings we have seen are more significant than we imagined, and we have a much more effective system in place for managing our guest bookings for our activities and services. Our capture of guest data has improved both in terms of quantity, but more importantly quality as a result of the contactless check-in module.”
says the Managing Director.