Eleanor is a single, unified platform for managing daily operations at luxury resorts, helping teams lead in both efficiency and guest experience.

Sub Processors

Amazon Web Services • Infrastructure / Cloud Hosting

Database hosting and compute processing for Eleanor services.

EU

Heroku • Infrastructure / Application Hosting

Hosting and related processing through Salesforce Heroku.

USA

Mailgun • Service Specific / Email Notifications

Sending email notifications from Eleanor.

USA

Google • Analytics / Firebase

Google Data Studio, Google Analytics, and Firebase Analytics for analytics and analysis.

EU

SiteGround • Website Hosting

Website hosting. No Eleanor proprietary production data is hosted here.

UK

Asana • Project Management

Project management, task tracking, and operational collaboration.

USA

Intercom • Support Services

Chat support for employees within Eleanor HQ.

EU

Cloudflare • CDN / Security / Delivery

Content delivery network for application and web kiosk content.

USA

hconnect • PMS Interface / Opera Connectivity

Interface provider for Opera OXI and OHIP connectivity.

Microsoft Azure • AI Document Intelligence / OCR

Document recognition and OCR for extracting data from documents in the Eleanor service.

EU

DeepL • Translation Services

Machine translation of text content in the Eleanor service.

EU

Slack • Internal Communication

Internal team messaging, collaboration, and operational notifications for Eleanor staff. Slack is not used to host Eleanor production application or customer databases.

USA
2nd Place
Hotel Tech Awards
Verified Customer Support
Hotel Tech Awards
Finalist
Hotel Tech Awards
Runner Up
Hotel Tech Awards
2nd Place
Hotel Tech Awards
Level 2 Certified Customer Support
Hotel Tech Awards
Shortlisted
Travolution Awards
Finalist
Boutique Hotelier
1st Place
ITG Global