ROOM SERVICE & RETAIL
From in-room dining to resort products, make your offer easy to explore and order. Bring room service and retail into the Eleanor guest experience, with your team on hand to deliver the service.
ROOM SERVICE & RESORT RETAIL.
Showcase food, drinks and resort products with clear images and descriptions.
Clear product details, choices and prices help guests understand what they are ordering.
Keep guests informed with order status updates sent directly to their device.
Make more of your dining and retail offer visible while guests browse.
BUILT FOR YOUR RESORT TEAM
In-room dining and resort retail belong to the same guest journey. Bring food, drinks and products into an easier way to browse and order within Eleanor.
Use clear images and descriptions to help guests explore your offer. Keep room service and retail distinct for the guest, while making both easier for your team to manage.
Keep menus, product details and availability current. Choose how guests order, with personal assistance from your team and notifications to keep them informed.
CONVENIENCE, WITH PERSONAL SERVICE
Guests can browse at their own pace, discover what is available and place an order without a routine call. Whether they are choosing a meal or a resort product, your team remains there to help.
Explore room service and retail as part of the Eleanor guest experience.
Room service and retail, explained.
Can an online resort shop remain available outside boutique opening hours?
Yes. A digital resort shop gives guests the opportunity to browse beyond normal opening hours, creating additional opportunities to purchase throughout their stay.
Can guests browse resort products from their room or around the resort?
Yes. Guests can explore products wherever it suits them, giving them more time and privacy to browse, consider purchases and return to items later.
Can our team update products, prices and stock availability?
Yes. Resort teams can keep product information, pricing and availability up to date, helping guests see an accurate view of what is currently available.
Can resort retail products be displayed in different languages?
Yes. Product information can be presented through the guest app in multiple languages, making the digital boutique easier for international guests to browse.
Can a digital resort shop help increase ancillary revenue?
Yes. Making resort products easier to discover and purchase creates an additional commercial touchpoint beyond the physical boutique and gives guests more opportunities to buy throughout their stay.
Why offer digital retail as well as a physical resort boutique?
The two can work together. A physical boutique provides personal service and the opportunity to see products in person, while digital retail extends its reach beyond physical footfall and opening hours. Guests can browse privately, return to products several times and purchase when it suits them.