GUEST CHAT & MESSAGING
Connect with guests before arrival, during their stay and after departure. Bring in-app and WhatsApp messages into one inbox, with correspondence logged on the guest profile.
ONE INBOX. THE FULL CONVERSATION.
Keep the conversation open from the first pre-arrival question to follow-up after departure.
Bring both channels into one central inbox, giving your team one place to manage conversations.
Let guests chat in their own language, with translation to help your team understand and reply.
Keep correspondence alongside the guest’s stay information for a complete shared record.
BUILT FOR YOUR RESORT TEAM
Bring in-app messages and WhatsApp conversations into one central inbox. Map WhatsApp messages to the correct guest so correspondence is logged against their Eleanor profile. Your team can see what has already been discussed and continue the conversation with context.
With correspondence kept alongside the guest’s stay information, the resort has one shared record to refer back to, and a connected source of context for AI.
BUILT AROUND YOUR OPERATION
Route enquiries, work across languages and coordinate a response from the same conversation.
Direct messages according to the stage of the guest journey, such as pre-arrival enquiries to reservations. Route conversations by subject too, so a spa question can be handled by the spa team.
Guests can write in their own language. An AI translation tool assists your team in understanding messages and replying, helping them continue the conversation with the guest.
Use broadcast messages and campaigns for resort-wide announcements or promotions. Give your team a way to share relevant information with multiple guests without sending every message individually.
Upload documents in a range of supported formats within the conversation. Use the dedicated internal notes section on every conversation to discuss the details with colleagues and keep the team informed.
A PERSONAL CONNECTION
Guests can reach you at any stage of their journey, using your resort-branded mobile app or web app, or their own WhatsApp account. They can chat in their own language, share documents and continue the conversation with the department best placed to help.
See how Eleanor connects guest messages, your resort team and the full conversation history.
Guest messaging, explained.
Can guests message the resort before arrival and after departure?
Eleanor supports guest communication throughout the resort journey, including pre-arrival messaging and communication during the stay. This helps resort teams answer questions, share information and prepare for guest needs. The availability of messaging after departure depends on the resort’s configured communication options.
Can Eleanor manage guest app and WhatsApp messages in one place?
Yes. Eleanor brings in-app and WhatsApp guest communication into a centralised messaging dashboard. This gives resort teams one place to manage conversations, reducing the need to switch between separate messaging tools and helping staff respond more efficiently to guest enquiries.
Can WhatsApp guest conversations be linked to guest profiles?
Eleanor’s guest messaging system is designed to help resort teams keep guest communication organised and accessible. Linking WhatsApp conversations to guest profiles would allow staff to understand the context of previous enquiries and provide more consistent service. The Eleanor team can confirm the available guest-profile linking options.
Does Eleanor support AI-assisted translation for multilingual guest messaging?
Yes. Eleanor supports guest messaging translations in over 100 languages, helping resort teams communicate with international guests. AI-assisted translation helps reduce language barriers and makes it easier for staff to manage multilingual conversations without relying on separate translation tools.
Can guest messages be directed to different resort departments?
Eleanor connects guest communication with resort operations, helping teams coordinate responses across departments. Guest requests can become tasks assigned to the appropriate department, with centralised tracking of responsibilities and progress. The specific options for routing messaging conversations between departments depend on the messaging setup.
Can resorts send broadcast messages and campaigns to multiple guests?
Eleanor supports guest communication through its resort messaging system, helping teams keep guests informed throughout their stay. Options for sending broadcast messages, scheduled communications and guest campaigns should be confirmed with the Eleanor team, including which messaging channels support each type of communication.
Can resort staff share documents and add internal notes to guest conversations?
Keeping guest information and team communication organised helps resort staff deliver more consistent service. Eleanor provides a centralised guest messaging workflow, reducing scattered conversations and departmental handovers. The availability of document sharing and private internal notes within conversations should be confirmed for the messaging module.