GUEST REQUESTS & TASK MANAGEMENT
Handle housekeeping requests, maintenance issues and routine work within Eleanor. Configure who receives each task, keep teams informed and track the follow-up without adding another system.
PART OF YOUR CORE PLATFORM.
Manage guest requests and routine work in the same system as the rest of your resort operation.
Work through a central coordinator or send requests straight to the people delivering the service.
Escalate tasks that are not accepted on time or run late after acceptance.
Review daily activity, room histories and the requests using the most resources.
BUILT FOR YOUR RESORT TEAM
A housekeeping request for more towels. An air conditioning fault that needs maintenance. Both belong in Eleanor, alongside the rest of your resort operation. Guest requests and routine task management are core features of the platform, with no need for a separate system.
Use the same module for guest-facing requests and internal work orders. Your resort decides how work is routed, who takes responsibility and how each department manages the follow-up.
BUILT AROUND YOUR OPERATION
From the first notification to the room history, keep the work and its record together.
Route requests and notifications through a central coordinator or straight to runners. Configure who receives each task to suit your resort’s operating model.
Notify the relevant people or teams. Escalate when a task is not accepted within your SOP, and again when accepted work runs late.
Operators, front desk teams, supervisors and HODs can raise internal work orders without guest involvement. Manage tasks from a mobile phone and attach photos.
Departments can extend or reschedule work as circumstances change, and reassign or delegate tasks to other team members.
Track internal notes alongside the task. Guest-related requests and complaints are also logged on the Eleanor guest profile, preserving the record of their stay.
Review daily activity, explore a room or location’s history over an extended period, and see which request types take up the most departmental resources.
YOUR REQUESTS. YOUR SERVICE.
Guests can make requests through your resort-branded guest app or web app, with every available option controlled by your resort. They can also speak to your team, who can log the work on their behalf.
See how your team can manage everyday work within the platform it already uses.
Requests and tasks, explained.
Do we need a separate system for guest requests and tasks?
No. Eleanor brings guest requests and internal task management together in one place, so teams can manage the work generated by guests alongside day-to-day operational tasks.
Can we use a coordinator or route work directly to runners?
Yes. Resorts can configure workflows around the way their teams operate, whether work is coordinated centrally or routed directly to the relevant department or team member.
What happens if a task is not accepted or runs late?
Configurable notifications and escalation rules can bring delayed or outstanding tasks to the attention of the right people, helping teams follow through before service is affected.
Can our team create work orders without guest involvement?
Yes. Eleanor can also be used for internal operational tasks, allowing teams to create and manage work that is not triggered by a guest request.
Can staff add photos, notes and change assignments?
Yes. Teams can add supporting information to tasks and update ownership as work progresses, helping everyone involved understand what has happened and what still needs to be done.
Can we control what guests request in the app or web app?
Yes. Request types can be configured around your resort, allowing you to decide which services guests can request and how those requests are routed behind the scenes.
Can we review room history and demand on resources?
Eleanor’s task history and reporting give managers greater visibility into recurring work, response and completion times, and operational demand, helping identify patterns and bottlenecks over time.