DIGITAL CHECK-IN
A better welcome.
Less paperwork.
Let guests check in before they arrive,
so your team is ready to deliver a
personalised welcome.
A better welcome.
SIMPLE FOR GUESTS. POWERFUL FOR YOUR TEAM.
Turn arrivals into a seamless experience.
Less paperwork at reception
Collect registration details before arrival, reducing manual work during check-in.
Details for every guest
Gather information from everyone staying, not just the lead guest.
Secure document collection
Collect passport details securely as part of the registration process.
Better prepared for arrivals
Give your team guest details and preferences in advance, so they can prepare the welcome.
BRANDED FOR YOUR RESORT
Your check-in requirements.
Your resort’s identity.
Collect the information your team needs through a branded, multilingual check-in form. Guests complete their details before arrival, giving reception less to collect and more time to prepare.
FROM PRE-ARRIVAL TO RECEPTION
Ready before they arrive.
Guests complete the details. Your team prepares the welcome.
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Guests get a head start.
Collect registration details and passport information before arrival, from each guest’s own device.
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Your team sees what is ready.
Bring guest information and check-in status together, reducing re-entry and last-minute chasing.
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Welcome them your way.
Offer self-check-in, or keep arrival personally managed by reception or butlers.
MORE TIME FOR YOUR GUESTS
Less admin at arrival.
More attention for guests.
With registration details already collected, your team can focus on welcoming guests, answering questions and helping them settle in.
Give every stay a better beginning.
See how Eleanor can simplify check-in for your guests and your team.
FAQs
Digital check-in, explained.
What is digital check-in for hotels and resorts?
Digital check-in allows hotel and resort guests to complete registration details before they arrive, reducing paperwork and manual data entry at reception. Eleanor’s digital check-in system collects guest information and passport details in advance, helping resort teams prepare for arrivals and provide a more personal welcome.
Can guests complete hotel check-in before they arrive?
Yes. With Eleanor, guests can complete their registration details before arriving at the resort, using their own device. Information can be collected from every guest in the booking, not just the lead guest. This gives reception teams more time to prepare and allows resorts to offer self-check-in or a personally managed welcome.
Can guests securely submit passport details during digital check-in?
Yes. Eleanor supports secure passport information collection as part of the digital registration process. Guests can provide their passport details before arrival using their own device, reducing the need for reception teams to collect and enter this information manually during check-in.
Does Eleanor digital check-in integrate with hotel PMS systems?
Eleanor supports PMS integration as part of its digital check-in capabilities, helping connect guest registration with resort operations. Integration requirements depend on the property’s existing PMS and setup. The Eleanor team can confirm compatibility and discuss the available options for your resort.
Can digital registration forms be customised for our resort?
Yes. Eleanor provides branded, multilingual digital check-in forms that can be configured around your resort’s registration requirements. Guests complete the information your team needs before arrival, helping reduce paperwork while maintaining your resort’s brand identity and preferred arrival experience.
How does digital check-in improve guest information management?
Digital check-in brings guest registration details and check-in status together, reducing manual data entry and the need to gather information from different sources. With Eleanor, resort teams can collect details for each guest before arrival, giving reception better visibility of who is ready to check in and helping staff prepare for individual guest needs.
How does digital check-in reduce work for hotel front office teams?
Eleanor reduces front office administration by collecting registration details and passport information before guests arrive. With less paperwork, manual data entry and last-minute chasing, reception teams can focus on welcoming guests, answering questions and providing the personal service that makes a great first impression.