Elevate your guest experience. Guaranteed.

Manage and enhance your relationship with your guests with our unified resort wide guest experience management platform, while unlocking operational efficiencies and boosting incremental revenue.

Guest Experience Management Solution for Luxury Resorts

Eleanor has your whole resort covered. Guaranteed.

The Eleanor suite provides a resort wide solution to empower your operational team to enhance their guest service levels.

Eleanor HQ

The platform headquarters provides a resort wide booking solution for all F&B experiences, excursions, activities and spa & recreation services:

Key Features:

All experiences booked & managed
Real time availability & capacity
Understand guest preferences
Communicate directly with your guest
Real-time guest feedback
Integrated with your resort PMS

Spa HQ

A dedicated headquarters for Spa managers to access a unique set of features designed to cater for the day-to-day management of operations:

Key Features:

Online guest registration
Schedule appointments
Manage therapist availability
Manage treatment room availability
Reporting & analytics
Multi-property support

Dive HQ

A sophisticated and fully integrated operations module for scuba diving centres and their daily management needs:

Key Features:

Registration for divers & snorkellers
Activity scheduling & booking
Complete trip management
Invoicing, monthly reporting & analytics
Employee management
Multi-property support

Guest Mobile App

A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay:

Key Features:

Pre-arrival check in formalities
Itinerary and guest preference planning
Personalised message communication
Viewing & paying of incremental invoices
Integrated restaurant menus
Booking engine connectivity

Web Kiosk

Power to your public areas!
Take advantage of touch screen technology to further enchance Eleanor’s support of your team.

Key Features:

Web-browser based for access
Responsive design for mobile use
Immediate multi-language support
Itinerary & guest preference planning
Integrated restaurant menus
Booking engine connectivity

Support Services

We will ensure a successful setup & training of your resort resort team, as well as provide post roll out support, directly integrated within the platform.

Key Features:

Unlimited user accounts
Training of resort team members
Content creation provided
Phased roll-out approach
Dedicated account manager
7 day per week integrated support

You’re in good company. Guaranteed.

Over 300,000 elevated guest experiences. Over 80,000 guest downloads. Over 1,500 resort employees empowered. And counting…

Eleanor Integrations

Eleanor works along side your existing PMS system to help elevate your guest experience, and make it easier for your team to manage and build an unrivaled guest experience. We currently work with the following systems;

Opera
Opera Cloud
Ezee Cloud
Fusion PMS
Zavia PMS
Maestro PMS

We’re confident that Eleanor can integrate with any PMS system currently on the market, so if you’re preferred system is not listed above we will be happy to work with you to establish the needed connectivity.