Elevate your guest experience. Guaranteed.

Manage and enhance your relationship with your guests with our unified resort wide guest experience management platform, while unlocking operational efficiencies and boosting incremental revenue.

Guest Experience Management Solution for Luxury Resorts

Top Rated Solution for Resorts in 2023

The best Concierge Software Runner-Up at the Hotel Tech Awards for the second year in a row.

Each year Hotel Tech Report challenges its global hotelier community to review their favorite products to make hotel software research easy and reliable. During the 3-month 2023 HotelTechAwards period, more than 846k+ hoteliers across 127 countries visited Hotel Tech Report and spent more than 6,000 hours contributing more than 16k verified hotel software product reviews to save you time and help you make better vendor decisions.

Read the reviews of Eleanor

Eleanor has your whole resort covered. Guaranteed.

The Eleanor suite provides a resort wide solution to empower your operational team to enhance their guest service levels.

Eleanor HQ

The platform headquarters provides a resort wide booking solution for all F&B experiences, excursions, activities and spa & recreation services:

Key Features:

  • All experiences booked & managed

  • Real time availability & capacity

  • Understand guest preferences

  • Communicate directly with your guest

  • Real-time guest feedback

  • Integrated with your resort PMS

Spa HQ

A dedicated headquarters for Spa managers to access a unique set of features designed to cater for the day-to-day management of operations:

Key Features:

  • Online guest registration

  • Schedule appointments

  • Manage therapist availability

  • Manage treatment room availability

  • Reporting & analytics

  • Multi-property support

Dive HQ

A sophisticated and fully integrated operations module for scuba diving centres and their daily management needs:

Key Features:

  • Registration for divers & snorkellers

  • Activity scheduling & booking

  • Complete trip management

  • Invoicing, monthly reporting & analytics

  • Employee management

  • Multi-property support

Guest Mobile App

A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay:

Key Features:

  • Pre-arrival check in formalities

  • Itinerary and guest preference planning

  • Personalised message communication

  • Viewing & paying of incremental invoices

  • Integrated restaurant menus

  • Booking engine connectivity

Web Kiosk

Power to your public areas!
Take advantage of touch screen technology to further enchance Eleanor’s support of your team.

Key Features:

  • Web-browser based for access

  • Responsive design for mobile use

  • Immediate multi-language support

  • Itinerary & guest preference planning

  • Integrated restaurant menus

  • Booking engine connectivity

Support Services

We will ensure a successful setup & training of your resort resort team, as well as provide post roll out support, directly integrated within the platform.

Key Features:

  • Unlimited user accounts

  • Training of resort team members

  • Content creation provided

  • Phased roll-out approach

  • Dedicated account manager

  • 7 day per week integrated support

You’re in good company. Guaranteed.

Over 300,000 elevated guest experiences. Over 80,000 guest downloads. Over 1,500 resort employees empowered. And counting…

Eleanor Integrations

Eleanor works along side your existing PMS system to help elevate your guest experience, and make it easier for your team to manage and build an unrivaled guest experience. We currently work with the following systems;

  • Opera
  • Opera Cloud
  • Ezee Cloud
  • Fusion PMS
  • Zavia PMS
  • Maestro PMS

We’re confident that Eleanor can integrate with any PMS system currently on the market, so if you’re preferred system is not listed above we will be happy to work with you to establish the needed connectivity.

Latest insights

Improving Guest Engagement: Eleanor’s Chat Feature Delivers Exceptional Benefits

Effective communication lies at the heart of delivering exceptional…

Introducing Eleanor’s Logged-in Content Feature: For Guests Eyes Only

This new feature empowers resorts to control public access to…

Eleanor: Your All-in-One Solution for An Elevated Guest & Staff Experience

In the dynamic world of hospitality, seamless resort operations…

Elevate your guest experience without obligation

Guest Experience Management Platform for Resorts