Elevate your guest experience. Guaranteed.

Manage and enhance your relationship with your guests with our unified resort wide guest experience management platform, while unlocking operational efficiencies and boosting incremental revenue.

Guest Experience Management Solution for Luxury Resorts

Eleanor has your whole resort covered. Guaranteed.

The Eleanor suite provides a resort wide solution to empower your operational team to enhance their guest service levels.

Eleanor HQ

The platform headquarters provides a resort wide booking solution for all F&B experiences, excursions, activities and spa & recreation services:

Key Features:

  • All experiences booked & managed

  • Real time availability & capacity

  • Understand guest preferences

  • Communicate directly with your guest

  • Real-time guest feedback

  • Integrated with your resort PMS

Spa HQ

A dedicated headquarters for Spa managers to access a unique set of features designed to cater for the day-to-day management of operations:

Key Features:

  • Online guest registration

  • Schedule appointments

  • Manage therapist availability

  • Manage treatment room availability

  • Reporting & analytics

  • Multi-property support

Dive HQ

A sophisticated and fully integrated operations module for scuba diving centres and their daily management needs:

Key Features:

  • Registration for divers & snorkellers

  • Activity scheduling & booking

  • Complete trip management

  • Invoicing, monthly reporting & analytics

  • Employee management

  • Multi-property support

Guest Mobile App

A resort branded virtual concierge mobile application for your guest. A travel companion in the pocket, full with features to enhance their stay:

Key Features:

  • Pre-arrival check in formalities

  • Itinerary and guest preference planning

  • Personalised message communication

  • Viewing & paying of incremental invoices

  • Integrated restaurant menus

  • Booking engine connectivity

Web Kiosk

Power to your public areas!
Take advantage of touch screen technology to further enchance Eleanor’s support of your team.

Key Features:

  • Web-browser based for acess

  • Responsive design for mobile use

  • Immediate multi-language support

  • Itinerary & guest preference planning

  • Integrated restaurant menus

  • Booking engine connectivity

Support Services

We will ensure a successful setup & training of your resort resort team, as well as provide post roll out support, directly integrated within the platform.

Key Features:

  • Unlimited user accounts

  • Training of resort team members

  • Content creation provided

  • Phased roll-out approach

  • Dedicated account manager

  • 7 day per week integrated support

You’re in good hands. Guaranteed.

Over 150,000 elevated guest experiences. Over 50,000 guest downloads. Over 1,500 resort employees empowered. And counting…

Latest insights

Eleanor Centralised Booking Platform for Resorts
Guest Experience Management Solution for Luxury Resorts

Elevate your guest experience without obligation

We are currently offering resorts the chance to take advantage of Eleanor with free of charge setup and training and discounted monthly fees due to the COVID-19 pandemic.

Guest Experience Management Platform for Resorts