5 Reasons Your Resort Needs Eleanor Right Now
The COVID-19 pandemic is an ideal opportunity for resorts to review their use of technology with regards to their guest’s safety throughout their entire journey, while simultaneously embrace new practices that will ensure a more streamlined operation at the resort. Resorts that adopt new technology now will elevate their guest service through enhanced personalisation and empowerment of their team on the ground.
1. Remove frictional COVID-19 guest interaction points
Many resorts still utilise traditional methods for guests to complete registration formalities, view their bills and make payments. Checking-in, paying of bills, reading restaurant menus etc. can all be digitised into the guest journey with Eleanor’s resort branded mobile App.
Not to mention the benefits of accurate data capture from the guest, including email addresses, marketing consent and helping to ensure GDPR compliance.
2. Elevate your guests experience
Eleanor’s fully branded resort mobile application puts all your services and offerings into the hands of your guest from day one, capturing their pre-arrival excitement and immersing them into your resort.
Fed by your PMS system, Eleanor facilitates guest login to the App to allow them to start planning their experience of a lifetime.
3. Centralise bookings for your activities & experiences
Eleanor’s Headquarters (HQ) allows all departments to manage and control their bookings, schedules and availability through a single centralised web-based platform; whether F&B or Spa, Excursions, Water Sports or Diving. This allows for real-time availability checking and booking of experiences, either by the resort guest services team or the guest themselves when connected to the resort branded mobile App.
4. Streamline operations and improve communication
Eleanor’s HQ facilitates all relevant and important information to be connected to the bookings where it matters most. Wave goodbye to inefficient WhatsApp and similar messaging platforms that often lead to confusion, missed information and a reduced guest service.
5. Upsell for extra incremental revenue
Being part of the guest journey from the time of reservation allows countless opportunities for up-selling. From room & meal-plan upgrades to unlocking an additional pre-arrival revenue stream from experiences and activities. Communicate and realise these revenue potentials directly via the mobile App and Eleanor HQ.
Elevate your guest experience without obligation
