Eleanor Named Runner-Up for Best Concierge Software 2026

We’re proud to announce that Eleanor has been recognised as Runner-Up (#2) in the Best Concierge Software category at the 2026 HotelTechAwards. This marks the third consecutive year that Eleanor has been recognised by Hotel Tech Report, reinforcing our commitment to helping luxury resorts simplify operations while delivering exceptional guest experiences.

The HotelTechAwards are among the hospitality industry’s most respected technology awards, with winners determined through verified customer reviews and independent industry benchmarks. Rather than recognising popularity alone, the awards celebrate technology providers that consistently deliver measurable value to hospitality teams.

For Eleanor, this recognition reflects a simple belief: great guest experiences begin with great operations.

Designed specifically for luxury resorts, Eleanor replaces fragmented systems, spreadsheets, and multiple communication tools with one connected platform that brings teams, departments, and daily operations together. By simplifying workflows and improving real-time visibility, resort teams spend less time managing systems and more time focusing on what matters most—the guest experience.

“This recognition means a great deal because it comes from the people who use Eleanor every day. We’re a team with real resort experience, and we built Eleanor to solve the operational challenges we’ve experienced first-hand. Our goal has always been to help resorts move away from fragmented systems and towards one connected platform that gives teams the clarity, visibility, and control they need to deliver exceptional guest experiences. Just as importantly, when our customers need support, they’re speaking to real people—not bots—who understand hospitality because they’ve lived it.”
– Darren Caple, Co-founder & CEO

Today, Eleanor supports more than 10,000 guest-facing employees across branded and independent luxury resorts worldwide, helping operational teams work more efficiently while creating seamless guest experiences.

As the hospitality industry continues to evolve, our focus remains unchanged: building technology that removes complexity, empowers teams, and helps resorts operate effortlessly.

We’d like to thank every customer who has trusted Eleanor and shared their feedback. Your partnership continues to shape our platform, and we’re excited for what’s ahead.