Latitude hotels partners with Eleanor enterprises app and software solution 2026

Welcoming Latitude Hotels to Eleanor

We’re excited to welcome Latitude Hotels to the Eleanor Enterprises portfolio. Known for their vibrant, design-led boutique hotels across Africa, Latitude Hotels has built a reputation for combining contemporary hospitality with strong local culture, art, and community. Their properties are more than places to stay- they are social hubs where travellers and locals come together.

Founded with a vision to create modern lifestyle hotels in key African cities, the Latitude brand focuses on thoughtful design, lively social spaces, and personalised guest experiences. With properties in Malawi, Zambia, and Uganda, each hotel reflects the energy of its city while maintaining Latitude’s distinctive boutique style.

Latitude 13° – Lilongwe, Malawi

The original Latitude property, Latitude 13° offers 29 rooms and suites in a stylish boutique setting on the outskirts of Lilongwe. Known for its relaxed atmosphere, vibrant restaurant and bar, and wellness facilities, the hotel has become a popular destination for both international travellers and the local community.

Latitude 15° – Lusaka, Zambia

Located in Lusaka’s Kabulonga neighbourhood, Latitude 15° features 32 rooms and suites and is known for its contemporary design and lively social spaces. With a restaurant, bar, wellness facilities, and meeting spaces, it serves as a hub for both business and leisure guests in the city.

Latitude 0° – Kampala, Uganda

Overlooking Kampala and Lake Victoria, Latitude 0° is the group’s largest property with 47 rooms and suites. The hotel combines bold design with dynamic social spaces, including multiple restaurants and bars, wellness facilities, and panoramic city views.

Welcoming Latitude Hotels marks an exciting step for Eleanor Enterprises. It reflects our continued growth across the hospitality sector and our ability to support a wide range of properties – from resort destinations to vibrant city hotels that host conferences, events, and dynamic urban travel experiences.

Eleanor Named Runner-Up for Best Concierge Software in the 2026 HotelTechAwards

We’re proud to announce that Eleanor has been recognised as Runner-Up (#2) in the Best Concierge Software category at the 2026 HotelTechAwards. This marks the third consecutive year that Eleanor has been recognised by Hotel Tech Report, reinforcing our commitment to helping luxury resorts simplify operations while delivering exceptional guest experiences.

The HotelTechAwards are among the hospitality industry’s most respected technology awards, with winners determined through verified customer reviews and independent industry benchmarks. Rather than recognising popularity alone, the awards celebrate technology providers that consistently deliver measurable value to hospitality teams.

For Eleanor, this recognition reflects a simple belief: great guest experiences begin with great operations.

Designed specifically for luxury resorts, Eleanor replaces fragmented systems, spreadsheets, and multiple communication tools with one connected platform that brings teams, departments, and daily operations together. By simplifying workflows and improving real-time visibility, resort teams spend less time managing systems and more time focusing on what matters most—the guest experience.

“This recognition means a great deal because it comes from the people who use Eleanor every day. We’re a team with real resort experience, and we built Eleanor to solve the operational challenges we’ve experienced first-hand. Our goal has always been to help resorts move away from fragmented systems and towards one connected platform that gives teams the clarity, visibility, and control they need to deliver exceptional guest experiences. Just as importantly, when our customers need support, they’re speaking to real people—not bots—who understand hospitality because they’ve lived it.”
– Darren Caple, Co-founder & CEO

Today, Eleanor supports more than 10,000 guest-facing employees across branded and independent luxury resorts worldwide, helping operational teams work more efficiently while creating seamless guest experiences.

As the hospitality industry continues to evolve, our focus remains unchanged: building technology that removes complexity, empowers teams, and helps resorts operate effortlessly.

We’d like to thank every customer who has trusted Eleanor and shared their feedback. Your partnership continues to shape our platform, and we’re excited for what’s ahead.

Eleanor Participates at the International Hotel Technology Forum 2024 in Barcelona

The team is gearing up for the International Hotel Technology Forum (IHTF) 2024 in the vibrant city of Barcelona! Join us at the Hyatt Regency Barcelona Tower from April 16th to 18th, where we’ll showcase Eleanor’s capabilities as an innovative guest experience management platform.

In the recent HotelTechAwards, Eleanor has won second place for the third consecutive year globally in the Best Concierge Software category. This recognition is a testament to Eleanor’s unwavering commitment to excellence in the global hospitality landscape.

So don’t miss the chance to explore Eleanor’s innovative features that have improved the future of guest experiences. Get in touch with us, explore our latest products and services, and learn firsthand how Eleanor can elevate the guest experience at your resort.

“We’re thrilled to be part of IHTF 2024 in Barcelona. It’s our opportunity to connect with those seeking to elevate their properties’ guest experience through our platform.” – Darren Caple, CEO of Eleanor

Ready to embark on a journey of innovation and excellence? Join us in Barcelona and see you at our booth at IHTF2024! For more information, visit our website: www.eleanorapp.com.

Eleanor Ranks #2 in the Best Concierge Software category globally in the 2024 HotelTechAwards

We’re excited to share that Eleanor has been named the #2 in the Best Concierge Software category globally by Hotel Tech Report in the 2024 HotelTechAwards.

 

Each year 2.5 million hotel industry professionals use HotelTechReport.com to make informed technology purchasing decisions. The HotelTechAwards determine the best hotel software products across every category based on customer feedback and key proprietary data signals such as integration compatibility, organizational health, market share, partner network strength, and customer support quality.

 

“The ranking process is simple, transparent, and unbiased–judging is based on time tested ranking factors developed specifically for the industry.  Only verified hoteliers with hands-on experience using each product are allowed to participate in the voting process.  This means that Eleanor’s users decided the #2 in the Best Concierge Software category,” said Hotel Tech Report CEO, Jordan Hollander.

 

“Eleanor and its team has helped streamline our daily operations with substantial efficiency gains across all the departments of the resort.”  – Michael Wieser, Managing Director, Domina Coral Bay Resort, Egypt.

 

 “This is now the 5th resort I’m working with the Eleanor on, but this was the first pre-opening. Eleanor’s flexibility & understanding of fitting in around our needs at the time opening was great.” – Patrick de Staercke – General Manager, Emerald Faarufushi Resort

 

 “Easy to use application, thoughtful guest-facing and dashboard UI. Very flexible with PMS agnostic integration allowing quick operationalization. Great guest behaviour data reporting.” – Ruchi Wimalaratne – Director of eCommerce, Crown & Champa Resorts

 

“The authentic voice of the customer decides the top companies globally in the annual HotelTechAwards – ranking hotel software solutions based on users’ experience in buying, implementing and using those solutions,” said Jordan Hollander, CEO of Hotel Tech Report. “We’re thrilled to highlight the value that the world’s leading software solutions deliver to their customers. By building a platform around the voice of the people actually using these hotel tech solutions, we’re able to deliver actionable, peer-to-peer insights that potential buyers can trust.  Achieving a finalist designation in the HotelTechAwards is so powerful because it’s based on data – these are the companies to shortlist in any hotelier’s next purchase process.”

 

“The guest experience is the cornerstone of our platform. Our unified resort-wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of the guests, sales & marketing teams, and perhaps even more importantly, the operational needs of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us.”, says Darren Caple, co-founder, and CEO.

We, at Eleanor, are humbled and honored to having the award for three years in a row, and the positive reviews show that our clients are happy with us. Feedback from our clients, partners and hoteliers is incredibly valuable for us and we will continue to improve our offering and services”, said Caple. “Also, we can’t wait for our clients to try out the new features that have been added and will help their operations a lot.

 

The HotelTechAwards are often referred to as “the Grammys of Hotel Tech” and finalists have been selected from more than 200 of the top technology products around the world. The HotelTechAwards are the industry’s only data-driven awards platform with finalists determined not by a handful of judges or popularity votes but by product reviews from a global community of verified hotel technology users across more than 120 countries.

 

Eleanor awarded HTR Level II Global Support Certification

Hotel Tech Report’s Level II Global Customer Support Certification (GCSC) has been awarded to  Eleanor, an innovative hospitality concierge & guest experience management software. achievement. This renowned certification is in recognition of Eleanor’s commitment to enhancing the customer experience through focused tools, methods, and procedures and we are proud to be sharing this accolade.

 

The Hotel Tech Report’s GCSC program diligently evaluates software developers based on critical customer service standards. Eleanor’s success in completing the assessment attests to its dedication to providing excellent service to its clients along the four essential GCSC pillars of coaching, client validation, reactive assistance, and proactive support.

 

Darren Caple, CEO of Eleanor, expressed his enthusiasm, stating, “Our commitment to providing exceptional customer support continues. In an industry with significant strains on the operations of resorts, and a high employee turnover, our ability to consistently assist our clients is vital for their success and ours.”

 

Eleanor’s achievement of the GCSC certification highlights its commitment to providing exceptional service to clients, guaranteeing the utmost satisfaction and profitability for its esteemed clients.

 

Hotel Tech Report Awards 2023

We’re excited to announce that Eleanor has won Runner-Up in the Best Concierge Software category for the second year in a row at the recent Hotel Tech Awards!

Eleanor is thrilled to be named one of the top-performing concierge solution providers globally! Hotel Tech Report’s accolade is a great achievement for our second year participating in the program and confirms our efforts are making positive impacts on our clients and motivates us to continue providing a revolutionary guest experience solution for resorts.  In the past year, we have been able to broaden our reach to Thailand, Sri Lanka, Egypt, Kenya, Zanzibar, and the Caribbean, creating an expansive portfolio of new markets.

Based on accurate, timely reviews from real users, hoteltechreport.com rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.

“Even amidst a market meltdown, the resurgence of COVID variants and the war in Ukraine (~30% of HTR’s is European…) — more than 864k+ hoteliers (+68% YOY) came to HotelTechReport.com during the 3-month awards period contributing more than 16k+ product reviews adding to the collective knowledge about the best digital products that helped them survive the difficult times and thrive during the good times over the past couple years. Companies like Eleanor have been a vital resource for hoteliers looking to accelerate their digital transformation.” says a representative from HotelTechReport.

“The guest experience is the cornerstone of our platform. Our unified resort-wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of the guests, sales & marketing teams, and perhaps even more importantly, the operational needs of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us.”, says Darren Caple, co-founder, and CEO.

“We are striving to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with streamlining operational processes. The result is a resort-wide solution that removes the need for countless different systems to be deployed.

Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touchpoints in the post COVID-19 pandemic period. Eleanor also helps unlock operational efficiencies, boost incremental revenue by up to 30%, and generate guest loyalty, “ he added.

Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities.  The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a powerful booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments. It’s this module which realizes enormous operational benefits and insights for the resort.

“We, at Eleanor, are humbled and honored to have garnered the award for two years in a row, and the positive reviews show that our clients are happy with us. Feedback from our clients, partners and hoteliers is incredibly valuable for us and we will continue to improve our offering and services”, said Caple. “Also, we can’t wait for our clients to try out the new features that have been added and will help their operations a lot.”

For more information, visit www.eleanorapp.com.

 

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