Blog Archives - Eleanor

Eleanor Webinars – Using Attributes

August 24, 2023/in Blog /by Jon Hancock

On October 5th the team from Eleanor will be hosting a free webinar to provide you with the skills and understanding to get the most out of the Eleanor platform.

This webinar will be on using the new attribute feature, an easy way to allow guests (and team members) to select menu options at the time of booking for activities that offer set options or menus (such as floating breakfasts or destination dining).

From the webinar you will learn:

Understand what are attributes in Eleanor – and why you should use them
Learn how to set up attributes on activities
Learn how to adjust and change attributes- to accommodate future menu changes
See how attributes display on booking reports

The webinar will be suitable for F&B Managers, F&B Co-ordinators, Special Events co-ordinators and Outlet Managers.

Through the use of attributes, you can better accommodate guest requests and have an easy-to-access record of choices made to allow your kitchen staff to plan and prepare dishes for these activities.

If you or your team would like to sign up for this free webinar, please complete the registration form below. We will contact you before the webinar to confirm attendance and provide the link required to join.

The webinar will be at 12:00 (Central European Summer Time), on October 5th. Spaces are limited to subscribers of Eleanor, please subscribe before August 1st to book your place.

How To Submit A Review for a Chance to win a share of gift vouchers up to $1000

August 16, 2023/in Blog /by Jon Hancock

With $1000 available to be won when you leave a review of Eleanor, there has never been a better time to review the product on Hotel Tech Awards.

To thank everyone who leaves us a review on the Hotel Tech Awards site, Eleanor will be giving away 4 $250 gift vouchers to 4 different users, chosen at random, who leave a review of the product before December 31st 2023. For a chance to win, follow the steps below and leave your review today. Last year we were ranked 2nd in the world, and we are confident, with your help we can claim top spot for 2024!

1. Follow the link to the Eleanor profile on Hotel Tech Award’s review page; https://hoteltechreport.com/write-a-review/eleanor-app

2. Complete the short review form, rating Eleanor out of 10, and leaving comments on the product and our service.

3. Complete the section with your personal details (this is how we will know who to enter for the chance to win!)

4. Submit your review.

5. Verify your account – you should receive an email asking you to confirm your account. If you are using a work email (e.g. [email protected]) then this should be simple. If you are using your personal email address then you will need to submit a screenshot of the Eleanor dashboard, showing you logged in (see directions below).

How to verify a personal email address.
Should your email not be verified, you will receive instructions from Hotel Tech Awards on alternative ways to verify your account manually. The easiest way to do this is to follow the link in that email and submit a screenshot of the Eleanor dashboard, showing your logged-in name in the top right, the resort logo and the URL (web address at the top).

Eleanor Dahsboard showing the username in the top right.

Upload the screenshot of your eleanor dashboard on the link shared in the verification email you received, for manual verification.

Once this has been submitted it can take a few days for the team to verify your account, but your review will count, and you will be eligible for the chance to win!

Eleanor Webinars – Upselling Campaigns

July 4, 2023/in Blog /by Jon Hancock

On August 3rd the team from Eleanor will be hosting a free webinar to provide you with the skills and understanding to get the most out of the Eleanor platform.

This webinar will be on up-selling campaigns, an easy way to reach your guests with the app and promote key activities and events at your resort to help boost incremental spend.

From the webinar you will learn:

Understand what are campaigns – and why use them
Learn how to set up new campaigns
How to optimise to maximise guest interaction with campaigns
Discover how to connect activities to campaigns to boost direct bookings
Learn how to target specific activities or guest groups by language and nationality
Insights into the best-performing activities to push
Understanding the campaign reports and data

The webinar will be suitable for General and Resident Managers, Heads’ of Department, Revenue Managers and members of the Sales & Marketing Team. Please note this webinar is only available to current Eleanor subscribers.

Through the correct use of the guest messaging features of the Eleanor platform, incremental spend can be increased by up to $20,000/ month*.

If you or your team would like to sign up for this free webinar, please complete the registration form below. We will contact you before the webinar to confirm attendance and provide the link required to join.

The webinar will be at 12:00 (Central European Summer Time), on August 3rd. Spaces are limited, please subscribe before August 1st to book your place.

*Potential revenue increase will depend on a range of factors including, but not limited to, resort size, location, offerings, activities promoted and proportion of guests using the app during their stay.