Eleanor has once again achieved Level 2 Customer Support Certification from Hotel Tech Report, recognising our continued commitment to providing reliable, responsive and accessible support to the resorts using our platform.

Good technology needs good support behind it. For resort teams using Eleanor every day, having access to knowledgeable assistance, ongoing guidance and a team that listens to their feedback is an important part of getting the most from the platform.

Supporting Our Resort Partners

Eleanor’s dedicated human support team is available seven days a week, providing assistance with everyday questions, training requirements and the ongoing use of the platform.

Our approach goes beyond responding to questions when they arise. We work closely with our resort partners to provide guidance, help teams make effective use of Eleanor’s features and identify opportunities to improve how the platform supports their operations.

Customer feedback is an important part of this process. By listening to the teams using Eleanor every day, we can fine-tune existing features, identify areas for improvement and guide future development.

Recognition of Our Continued Commitment

Hotel Tech Report’s Customer Support Certification assesses how technology providers support their customers across four key areas: proactive support, responsive assistance, customer coaching and customer feedback.

Achieving Level 2 certification again recognises our continued commitment to these areas and the work of our support team in helping resorts get the most from Eleanor.

Our focus remains on providing resort teams with the technology, guidance and ongoing support they need to operate efficiently and deliver a better guest experience.