Product Updates Archives

Introducing Eleanor’s Logged-in Content Feature: For Guests Eyes Only

September 16, 2023/in Insights, Product Updates /by Michelle Jamison

This new feature empowers resorts to control public access to pricing information, helping to safeguard valuable pricing strategies and other possibly sensitive information.

With Eleanor’s Logged-in Content feature, your resort can now hide pricing details or other sensitive information until guests log in to your resort app, enhancing how you manage your pricing and the guest experience.

If you’re an existing client and would like to activate this feature, please contact us via the form below for further details.

Eleanor’s Contactless Check-In: Streamline Your Guests’ Experience

July 31, 2023/in Insights, Product Updates /by Jon Hancock

As the world becomes increasingly digitised, the traditional manual check-in process at resorts appears outdated. It is time-consuming, error-prone, and often leads to guest dissatisfaction, poor data capture, and operational inefficiencies. Consequently, many leading resorts are now seeking to revolutionise their check-in process by embracing digital solutions. Eleanor’s digital, contactless check-in feature offers resorts the opportunity to streamline operations, enhance data capture, and increase guest satisfaction, all while reducing costs and eliminating paper waste.

Benefits of Online, Contactless Check-In

Enhance Guest Experience and Convenience

By allowing guests to check in from their own devices ahead of time, the entire check-in process becomes smoother, faster, and more convenient from their perspective. This eliminates the need for lengthy check-in procedures after a long flight or dealing with queues at reception upon arrival. Guests can worry less and enjoy more relaxation time at the resort.

Embrace Paperless Check-In

Eleanor’s online check-in can be easily completed through the guest app, eliminating the need for paper forms and an endless supply of pens that always seem to disappear at reception. This not only helps resorts achieve their environmental targets by going paper-free but also provides immediate cost savings.

Ensure Accurate Data and GDPR Compliance

Going paperless improves data accuracy. When guests enter their own data digitally during check-in, we observe a significant increase in both data capture and accuracy, with an average of 96% of captured emails being correct and viable. By centralising everything through Eleanor, the need for making copies is eliminated, reducing the risk of storing sensitive private data, such as passport copies or ID card photos, in insecure or unverified environments. This helps with GDPR compliance and protects resorts from potential breaches as well as making it much easier when guests request their data history.

Through Eleanor’s 2-way integration with Opera, Eleanor can also limit the visibility of sensitive data to your team, further enhancing the security of your operations and data compliance.

Empower Your Staff

The check-in process and associated data processing can consume a significant amount of your staff’s time. Ideally, this time should be spent interacting with guests, improving service, and meeting their needs. Shifting your check-in process online frees up your front office staff, allowing them to focus on their core responsibilities — providing exceptional guest experiences.

If you would like to learn more about Eleanor’s online contactless check-in and other services we offer, please contact us through the form below.

Streamlining Operations with Task & Guest Requests in Eleanor

July 4, 2023/in Insights, Product Updates /by Michelle Jamison

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Eleanor is pleased to announce to launch of its Task & Guest Request Module to streamline operations and enhance communication among staff members, guests, and management teams. By leveraging this add-on module within the Eleanor suite, hospitality professionals can optimise task assignment, tracking, and completion, boosting their operations’ overall efficiency and effectiveness.

One System

Existing Eleanor users can benefit from the new module and provide access to users directly from the existing dashboard. There is no need for a separate application or software for managing tasks and guest requests – users have a single login and can complete the day-to-day requirements directly from Eleanor.

A Centralised Task Management System

The Task Module acts as a centralised hub, allowing different departments within a resort to manage their respective tasks effectively. Whether it is the front office, housekeeping, or engineering and maintenance, each department can have separate setups, enabling prompt and accurate task assignments based on individual requirements. Sub-departments can also be accommodated, further enhancing specialisation and efficiency in handling specific tasks, such as electrical, plumbing, or carpentry.

Notifications on task creation are sent to the relevant team members, with escalation limits and parameters able to be set to ensure the timely execution of the tasks.

A powerful reporting feature is bundled into the module to allow management to keep track of performance and ensure that response and execution times are within your KPIs.

Elevate your guest experience with Guest Requests

Common guest requests are a great way to help streamline operations and reduce the number of team members required to execute simple requests from your guests. Whether it be refilling a mini-bar, requesting more towels, or asking for laundry to be collected, Eleanor’s Guest Request feature allows these common tasks to be initiated directly from the resort’s mobile application.

Requests are customisable, with the initiation of a request automatically creating a task for the appropriate department, integrating seamlessly with the Tasks Module.

Guests are automatically updated with the progress of their requests as updates are applied by the team completing the task. This simple but significant feature is already proving invaluable to the flow of information to guests.

Integration with In-Stay Surveys

The Task & Guest Request module integrates effortlessly with Eleanor’s In Stay Survey module, allowing tasks to be created from individual survey feedback. This ensures that a complete overview of any service recovery related to In Stay Surveys is transparent, simple to keep track of, and measurable.

The Task Module in Eleanor empowers hospitality professionals to manage tasks effectively, streamline operations, and enhance guest satisfaction. With its user-friendly interface, seamless task assignment and tracking, real-time updates, and integration with the mobile resort application, the module extends the core capabilities of the Eleanor platform, offering even more operational tools within one single system. By embracing this innovative solution, resorts and hotels can elevate their operations, improve collaboration among staff members, and ultimately elevate their guest experience.

Eleanor and hconnect Integration Unlocks Operational Efficiencies for Front Office Teams

May 22, 2023/in Insights, Product Updates /by Michelle Jamison

Eleanor is excited to announce its latest partnership with hconnect, enabling a two-way integration with the Opera PMS.

With the integration now having rolled out at multiple resorts, one of the key benefits for Eleanor’s clients is the ability to ensure efficient writing back of guest profile data which is being captured from the Eleanor contactless check-in feature.

The traditional check-in process at resorts can be time-consuming and error-prone, leading to guest dissatisfaction, poor data capture and operational inefficiencies. Resort staff often need help deciphering handwritten registration cards, which can result in incorrect guest information and longer wait times. Additionally, manually transferring this information into property management systems (PMS) can be tedious and prone to errors.

To address these challenges, Eleanor integrates with Opera through hconnect, creating a two-way connection that streamlines the check-in process. The integration allows guests to submit their information through the Eleanor app, which then populates the necessary fields in the resort’s property management system. This eliminates the need for manual entry and the possibility of errors. Moreover, the resort teams can elevate their guest experience while still complying with government regulations.

Eleanor’s contactless check-in feature also the generation of a prefilled copy of the registration card, complete with e-signature and a copy of the guest’s passport.

“We’re excited to offer this integration to our existing and new clients through this partnership with hconnect,” said Darren Caple, CEO of Eleanor. “We understand the challenges that resort face in managing their guest data. This integration provides a much-needed solution to streamline the check-in process, reduce errors, and save valuable time for resort staff, allowing them to focus more on the guest experience as opposed to paperwork and manual data entry.”

“At hconnect, we are thrilled to have had the opportunity to work with the Eleanor team and integrate their innovative technology with our integration platform as a service. Their team’s experience and collaboration have been instrumental in our joint success, and we appreciate their trust in us. We have seen Eleanor’s value to their clients and wholeheartedly recommend their application to any hotel or resort needing a powerful and user-friendly solution to enhance their guest experience. Thank you, Eleanor, for being such a great partner!” said David Ganly, hconnect Co-founder.

The Eleanor and hconnect integration is available now for Opera PMS users. To learn more about how this integration can benefit your resort, please visit www.eleanorapp.com.