Effective communication lies at the heart of delivering exceptional guest experiences. Eleanor’s chat feature transforms the landscape of guest engagement for resorts, bringing forth many benefits that position it as an indispensable tool for any property. Let’s delve into the advantages it offers:

 

1. Personalised Communication: Eleanor’s chat feature allows resorts to communicate with guests personally. From pre-arrival queries to in-stay assistance, it enables tailored interactions that enhance the guest’s sense of being valuable and looked after.

 

1. Instant Assistance: Guests appreciate quick responses to their questions and requests. Eleanor’s chat ensures immediate assistance, whether getting recommendations or booking a spa treatment.

 

1. Enhanced Guest Satisfaction: Satisfied guests are more likely to leave positive reviews and return for future stays. The chat feature helps resolve issues promptly, boosting overall guest satisfaction.

 

1. Real-time Feedback: Guests can request common service requests and report issues directly through the chat interface, allowing resorts to address concerns in real-time and improve service quality.  Operations are also streamlined as a result of Eleanor’s Tasks & Guest Requests module integration.

 

1. Increase in Upsell Opportunities: Resorts can use the chat feature to promote on-site services and activities, increasing revenue through upselling.

 

1. Data Insights: The chat feature generates valuable data on guest preferences and behaviour, which resorts can use to refine their offerings and marketing strategies.

 

 

In today’s competitive hospitality industry, Eleanor’s chat feature empowers resorts to elevate their guest experiences. Take advantage of this opportunity to enhance guest engagement and satisfaction. Get started with Eleanor today and unlock a world of possibilities for your resort’s success.

In the dynamic world of hospitality, seamless resort operations are the key to delivering exceptional guest experiences. Meet Eleanor, the revolutionary digital concierge platform consolidating essential resort applications and tools and empowering hospitality professionals to unlock operational efficiencies, improve communication, cut costs, and elevate the guest experience.

 

No more juggling multiple apps or platforms; with Eleanor, everything you need is at your fingertips. Let’s explore the core features of Eleanor that make it a must-have for every resort:

 

Centralized Hub for All Departments

• Eleanor is the centralised hub, bringing together a range of resort operations and processes under one unified platform.
• From guest check-ins and restaurant reservations, spa treatments and activities to housekeeping and maintenance tasks, all aspects of resort management are seamlessly integrated.

 

Cost-Effective Single Solution

• Say goodbye to the burden of multiple software subscriptions and the associated expenses. Eleanor offers a cost-effective solution by consolidating essential tools into one.
• Save time and money on different license requirements and training for your team.

 

Elevate Your Guest Experience

• Resorts can create a memorable guest experience by offering personalised services and itineraries.
• Communicate effectively and directly with your guests with in-app messages and upselling push notifications.

 

Smart Task Management

• Eleanor’s innovative Task & Guest Request Module simplifies and optimises task assignment, tracking, and completion for various resort departments.
• Get smart and actionable data on task acceptance and completion rates and help streamline operations.

 

Customizable Guest Requests

• Eleanor empowers guests to make personalised requests through the resort’s mobile application, enhancing their in-stay experience.
• These requests automatically trigger corresponding tasks, ensuring seamless integration with the Task & Guest Request Module.

 

Maximize Revenue Streams

• The integrated reservation system within Eleanor enables resorts to manage direct bookings for restaurants, spa services, activities, and excursions, boosting profitability and providing guests with tailor-made experiences.
• Upsell opportunities to make sure that there are no empty seats in restaurants or activities can be achieved through push notifications and messaging.

 

Improved Review Ratings

• Eleanor’s In-stay Survey becomes a critical tool for service recovery in case of any service hiccups or guest concerns. Resort staff can promptly address issues and take immediate action, showcasing the resort’s commitment to resolving guest concerns and exceeding expectations.
• Resorts can enhance guest satisfaction and foster guest loyalty by actively engaging with guests through surveys and promptly responding to feedback. The end result is an improved review rating on TripAdvisor, OTA sites or Google.

 

Performance Insights for Continuous Improvement

• In-stay Survey results provide valuable performance data that empowers resort management to make data-driven decisions. By analyzing survey feedback, resorts can identify strengths and areas for improvement, allowing them to continuously refine their services and elevate the guest experience.
• The transparent tracking of service levels and performance metrics within Eleanor’s In-stay Survey module makes it an indispensable tool for achieving service excellence.

 

Eleanor stands as a game-changing all-in-one solution for both staff and guest experiences. Embrace Eleanor, and witness a new era of efficiency, productivity, and guest satisfaction unfold in your resort.

In the hospitality industry, reputation is everything. With the rise of online review sites and social media, it has become harder to keep a resort or hotel’s reputation in great shape. A bad review or post on social media can immensely hurt a property’s reputation – whereas a good reputation can bring in more guests and allow you to increase room rates and, subsequently, revenue.

So, why then do most resorts only want to hear feedback from their guests once they have left the property and returned home unhappy?  The problem with this traditional approach is that resorts often only find out about a disgruntled guest once they air their thoughts on review sites and social media channels after departing.

For those resorts that have adopted post departure feedback forms, there is great value in collating more extensive comments from guests to help improve service in the long run, but this approach doesn’t help fix immediate issues that arise and quickly make their way online.

It’s time to focus more on capturing and resolving issues while the guest is still in-house.

Be a proactive resort in capturing guest sentiment and feedback.

Eleanor’s In Stay Short Survey feature allows guests to provide critical feedback to the resort at earlier stages of the guest journey and which can be actioned to ensure the guest departs more satisfied as a result of their concerns being heard and dealt with.

Surveys can be customised for each resort and scheduled to reach guests at pre-defined intervals that capture timely feedback.  For example, a post-arrival feedback survey, sent one day after arrival, can provide crucial information as to whether a guest has settled in well to the start of their holiday. Similarly, a pre-departure short survey can allow for the implementation of last-minute service recovery actions. The results from these short surveys prove pivotal in allowing resorts to become proactive in ensuring a positive review at the end of the guest’s stay.

A study conducted by Harvard Business School found that a 1-star increase in ratings can result in a 5-9% increase in revenue, while a separate study by Cornell found that room rates can go up by as much as 11.2% if a hotel’s reputation goes up by one point on a scale of five.

The In-Stay Short Survey module is a game-changer for any resort that wants to improve its reputation and make its guests’ stays unforgettable.