DIGITAL DEPARTURE
Less departure admin.
A better communication flow.
Prepare departure information in advance, reduce printing and keep your team informed – with more time to give every guest a proper farewell.
Less departure admin.
ORGANISED DEPARTURES. LESS PAPERWORK.
A smoother departure. For your team and your guests.
Less departure admin
Prepare departure information in advance and reduce last-minute work at reception.
Less paper and printing
Share departure letters digitally and print only for guests who need a copy.
Know what has been read
See who has read their departure information and where your team needs to follow up.
Keep guests up to date
When departure schedules change, update guests wherever they are around the resort.
BUILT FOR YOUR RESORT TEAM
Everything prepared.
More time for the farewell.
Bring departure letters, guest information and follow-up into one organised process. Prepare personalised information ahead of time and see who has received it, so your front office spends less time preparing paperwork and chasing confirmations.
BUILT AROUND YOUR OPERATION
Prepare ahead. Keep departures on track.
Give your team the information and visibility to manage the final part of every stay.
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Prepare personalised departure letters
Use templates, languages and reusable time presets to prepare the right information for each guest, including checkout, luggage collection and transfer times.
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Share digitally. Follow up where needed.
Deliver letters through the guest app, check read statuses and identify guests who still need a printed copy or a personal follow-up.
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Give guests time to review their folio
Let guests review charges before checkout. Where supported, offer digital payment; otherwise keep settlement within your existing resort process.
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Works with or without a guest app
Share departure letters through the guest app or print them for guests. Your team manages the preparation and follow-up in the same place.
A CONSIDERED FAREWELL
Less time at reception.
A smoother journey home.
Guests can review departure arrangements and their folio in advance, with less paperwork and waiting at reception. Your team stays available for questions and a personal farewell.
Less departure admin. More time for your guests.
See how Eleanor helps your team prepare for a smoother departure.
FAQs
Digital departure, explained.
What is digital departure for hotels and resorts?
Digital departure helps hotels and resorts prepare, manage and share guest departure information through one organised system. Eleanor allows teams to create personalised departure letters, send information digitally, track read statuses and manage follow-ups. This reduces paperwork and last-minute administration while keeping guests informed and giving staff more time for a personal farewell.
Does digital departure replace a personal farewell?
No. Eleanor’s Digital Departure is designed to reduce administration, not replace personal service. By preparing departure information in advance and keeping guests updated, front office teams can spend less time printing letters and chasing confirmations, and more time assisting guests and giving them a proper farewell.
Can we personalise departure letters for each guest?
Yes. Eleanor allows resort teams to prepare personalised departure letters using templates, multiple languages and reusable time settings. Letters can include relevant details such as checkout times, luggage collection and transfer arrangements, helping ensure each guest receives the information they need before departure.
Can our team track whether guests have read their departure letters?
Yes. When departure letters are delivered through the Eleanor guest app, resort teams can see read statuses and identify guests who may need a reminder or personal follow-up. This provides better visibility of guest communication and helps ensure important departure information isn’t overlooked.
Can guests review their hotel bill before checkout?
Yes. Eleanor supports guest folio review before checkout, giving guests time to check their charges and raise any questions in advance. This can reduce last-minute queries at reception and help make the departure process smoother for both guests and resort teams.
Can guests make payments through the Eleanor app?
Digital payment may be available through Eleanor where supported by the resort’s setup and payment arrangements. Where digital payment isn’t available, guests can still review their folio before departure and complete payment through the resort’s existing process. The Eleanor team can confirm the available options for your property.
Can Eleanor collect guest feedback before departure?
Yes. Eleanor’s Guest Feedback & Surveys features allow resorts to collect feedback during the guest’s stay, rather than waiting until after departure. In-stay surveys and activity feedback help teams identify concerns, respond while guests are still at the resort and improve the overall guest experience.