UPSELLING
Personalised Offers.
Perfect Moments.
Help guests discover more of your resort. Promote arrival gifts, activities, experiences and upgrades with offers suited to the guest and their stage of the journey.
Personalised Offers.
MORE OF THE STAY TO ENJOY
Relevant to the guest. Valuable to the resort.
Targeted offers
Promote gifts, upgrades and experiences to selected guest groups.
Timely promotions
Match offers to the journey, from arrival gifts and planned experiences to an invitation to return.
A shorter path to booking
Link notifications to the relevant app page, with booking where available.
More incremental revenue
Make activities, experiences, arrival gifts and upgrades easier to discover.
BUILT FOR YOUR RESORT TEAM
Maximise room revenue.
Boost incremental spend.
From champagne and chocolates waiting in the room to a private dinner, spa treatment or excursion, upselling can add something personal to the stay.
Eleanor helps your team bring the right offer to the right guests through app notifications, with a direct route to the relevant offer or experience.
BUILT AROUND THE GUEST JOURNEY
Choose the audience. Match the moment.
Give each offer a reason to be relevant, and make the next step easy.
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Target a relevant audience
Use room type or meal plan to select the guests who receive an offer, rather than sending every promotion to everyone.
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Keep offers relevant to the journey
Reach guests before arrival, during the stay or after departure. Pre-arrival upgrade offers can expire once the guest has arrived.
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Promote activities and experiences
Bring private dinners, spa treatments, excursions and activities into your offers, alongside arrival gifts and upgrades.
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Post departure campaigns
For guests who keep your app after departure, the connection continues. Reach them with campaigns and offers that give them a reason to return.
A MORE PERSONAL CHOICE
A thoughtful extra.
A more memorable stay.
A well-timed offer can help guests celebrate an occasion, try something new or add a little comfort to their stay. They choose the extras that matter to them, with your team available to help make the arrangements.
Make more of your resort easy to discover.
See how relevant offers can support incremental revenue within Eleanor.
FAQs
Upselling, explained.
Can we target upsell offers by room type or meal plan?
Yes. Eleanor can help resorts tailor offers around different guest profiles, room categories or stay arrangements, making upselling more relevant than sending the same promotion to every guest.
Can we promote arrival gifts, activities and resort experiences?
Yes. Resorts can use Eleanor to promote upgrades, arrival gifts, dining, activities, spa experiences and other extras that can enhance the stay and increase ancillary revenue.
Can we reach guests before arrival and during their stay?
Yes. Upsell opportunities can be presented throughout the guest journey, allowing resorts to engage guests while they are planning their holiday as well as once they are in-house.
Can pre-arrival upgrade offers expire on arrival?
Yes. Time-sensitive offers can be used to encourage guests to make decisions before they arrive, helping resorts create urgency around upgrades and selected pre-arrival opportunities.
Can a notification link directly to an offer or booking?
Yes. Guest communications can direct guests straight to the relevant offer or booking opportunity, reducing the number of steps between discovering an experience and taking action.
Can we reconnect with guests after departure?
Yes. Where appropriate, resorts can continue communicating with past guests after their stay, creating opportunities to promote future visits, relevant offers and reasons to return.
How can hotel upselling software increase ancillary revenue?
Hotel upselling software makes relevant extras and experiences easier for guests to discover at the right point in their journey. By presenting upgrades, dining, activities and other resort services before and during the stay, resorts can create more opportunities to convert guest interest into additional spend.