Tomorrow’s Departures. Sorted in Just a Few Clicks.
For any resort, departure communication is a daily coordination task.
Every departing room needs the right information: departure times, transfer arrangements, luggage collection and instructions, often in different languages.
Even with mail merge, front office teams still need to prepare and check the departure data, generate the letters and manage distribution. Printed letters mean sorting, envelopes and delivery across the resort – plus paper and ink costs every day.
Sharing letters through WhatsApp avoids printing, but the work remains. Files need to be saved, matched to guests and passed to guest relations or butlers to send individually. Keeping copies and tracking delivery adds another layer of administration.
Multiply that by dozens – or hundreds – of departures. Preparing the letters is only part of the workload.
Eleanor’s Departure Module brings preparation, delivery and follow-up into one simple workflow.
Select. Personalise. Send.
From one central dashboard, your team can see tomorrow’s departures and select guests individually or in groups based on their departure timing.
Choose a template and the relevant variables, generate personalised letters together, then review and send them directly through the resort’s guest app with a push notification.
Multiple templates, departure times and languages are handled in the same workflow. Your team can manage a whole group of letters without saving separate attachments or handing them between departments for distribution.
See What’s Sent. Know What Needs Attention.
Read receipts show who has opened their letter. A clear red or green indicator identifies guests who still need a physical copy, with one-click printing available from the dashboard.
Your team has one clear view of what’s sent, what’s read and what needs follow-up.
Less Coordination. More Time for Guests.
For resorts using printed letters, Eleanor reduces paper, ink, envelope and delivery costs. For those sharing letters through WhatsApp, it removes the separate file-sharing and individual sending steps.
The result is less daily administration across front office, guest relations and butler teams, and more time to coordinate luggage collection and transfers, answer last-minute questions and look after guests.
Tomorrow’s departures, managed from one dashboard. Less effort, lower printing costs and more time for hospitality.
Discover Eleanor’s Departure Module.
