Hotel Tech Report Awards 2022

We are excited to announce that Eleanor has been named as Runner Up in the Best Concierge Software solutions at the 2022 by Hotel Tech Awards!

Eleanor is thrilled to be named as one of the top performing concierge solution providers globally! Hotel Tech Report’s accolade is a great achievement for our first year particpating in the program and confirms our efforts are making positive impacts for our clients and motivates us to continue providing a revolutionary guest experience solution for resorts.

Based on accurate, timely reviews from real users, the HotelTechAwards rank the world’s best hotel software firms and products and it also provides hoteliers direct access to a growing network of hotel technology professionals and decision-makers.

“The guest experience is the cornerstone of our platform. Our unified resort wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of the guests, sales & marketing teams and perhaps even more importantly, the operational needs of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us.”, says Darren Caple, co-founder and CEO. 

“We are striving to make the guest’s resort experience as easy and as frictionless as possible. Whereas traditional providers in the market have come at this purely from a guest communication perspective, our background in resorts has allowed us to combine this basic requirement with the streamlining of operational processes. The result is truly a resort wide solution that removes the need for countless different systems to be deployed.

Eleanor allows resorts to deliver consistent, superior service levels to guests across all stages of their journey with contactless features helping to alleviate sensitive touch-points in the post COVID-19 pandemic period. Eleanor also helps to unlock operational efficiencies and boost incremental revenue by up to 30% and generate guest loyalty”, he added.

Eleanor is making waves in the hospitality industry by pushing the conventional limits of what a resort guest app can achieve through its unique ability to facilitate direct bookings for services and activities.  The traditional ‘request to book’ feature that is common amongst almost all other hotel apps is removed by a powerful booking and operational platform sitting at the heart of the solution that covers all the resorts’ departments.  It’s this module which realizes enormous operational benefits and insights for the resort.  

“We, at Eleanor, are humbled and honored that our clients have provided such positive reviews. Feedback from our clients, partners and hoteliers is incredibly valuable for us and we will continue to improve our offering and services”, said Caple.

To celebrate this success, Eleanor is currently offering resorts a free one month trial, together with free setup and training and discounted monthly fees. 

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