Eleanor Ranks #2 in the Best Concierge Software category globally in the 2024 HotelTechAwards

We’re excited to share that Eleanor has been named the #2 in the Best Concierge Software category globally by Hotel Tech Report in the 2024 HotelTechAwards.


Each year 2.5 million hotel industry professionals use HotelTechReport.com to make informed technology purchasing decisions. The HotelTechAwards determine the best hotel software products across every category based on customer feedback and key proprietary data signals such as integration compatibility, organizational health, market share, partner network strength, and customer support quality.


“The ranking process is simple, transparent, and unbiased–judging is based on time tested ranking factors developed specifically for the industry.  Only verified hoteliers with hands-on experience using each product are allowed to participate in the voting process.  This means that Eleanor’s users decided the #2 in the Best Concierge Software category,” said Hotel Tech Report CEO, Jordan Hollander.


“Eleanor and its team has helped streamline our daily operations with substantial efficiency gains across all the departments of the resort.”  – Michael Wieser, Managing Director, Domina Coral Bay Resort, Egypt.


 “This is now the 5th resort I’m working with the Eleanor on, but this was the first pre-opening. Eleanor’s flexibility & understanding of fitting in around our needs at the time opening was great.” – Patrick de Staercke – General Manager, Emerald Faarufushi Resort


 “Easy to use application, thoughtful guest-facing and dashboard UI. Very flexible with PMS agnostic integration allowing quick operationalization. Great guest behaviour data reporting.” – Ruchi Wimalaratne – Director of eCommerce, Crown & Champa Resorts


“The authentic voice of the customer decides the top companies globally in the annual HotelTechAwards – ranking hotel software solutions based on users’ experience in buying, implementing and using those solutions,” said Jordan Hollander, CEO of Hotel Tech Report. “We’re thrilled to highlight the value that the world’s leading software solutions deliver to their customers. By building a platform around the voice of the people actually using these hotel tech solutions, we’re able to deliver actionable, peer-to-peer insights that potential buyers can trust.  Achieving a finalist designation in the HotelTechAwards is so powerful because it’s based on data – these are the companies to shortlist in any hotelier’s next purchase process.”


“The guest experience is the cornerstone of our platform. Our unified resort-wide solution, Eleanor, has been built for resorts off the back of many years working in the industry and addresses the needs of the guests, sales & marketing teams, and perhaps even more importantly, the operational needs of the team on the ground at the property. The days of resorts working with disjointed systems are now behind us.”, says Darren Caple, co-founder, and CEO.

We, at Eleanor, are humbled and honored to having the award for three years in a row, and the positive reviews show that our clients are happy with us. Feedback from our clients, partners and hoteliers is incredibly valuable for us and we will continue to improve our offering and services”, said Caple. “Also, we can’t wait for our clients to try out the new features that have been added and will help their operations a lot.


The HotelTechAwards are often referred to as “the Grammys of Hotel Tech” and finalists have been selected from more than 200 of the top technology products around the world. The HotelTechAwards are the industry’s only data-driven awards platform with finalists determined not by a handful of judges or popularity votes but by product reviews from a global community of verified hotel technology users across more than 120 countries.